Privacy Policy

1) Who We Are

Language Hub India is an online platform for language learning in India. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website, apps, and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Policy.

2) Scope

This Policy applies to personal information processed by Language Hub India in connection with the Services. It does not cover practices of third parties that we do not control.

3) Information We Collect

  • Account Information: name, email address, password, phone number (optional), profile details, preferred languages.
  • Learning Data: course enrollments, lesson progress, scores, assignments, teacher feedback, and messages sent through the platform.
  • Payment Information: transaction details and billing information processed via our payment providers. We do not store full payment card numbers on our servers.
  • Support Communications: inquiries, feedback, and any attachments you choose to share with our support team.
  • Technical Data: IP address, device type, operating system, browser type, timestamps, and diagnostics necessary to operate and secure the Services.
  • Marketing Preferences: your choices regarding newsletters and promotional messages.

4) Sources of Information

  • Directly from you when you create an account, enroll in courses, or contact us.
  • Automatically through your use of the Services (for example, technical and usage data).
  • Third-party providers (for example, payment processors) as needed to complete transactions or prevent fraud.

5) How We Use Information

  • Provide, operate, and improve the Services and user experience.
  • Deliver courses, track progress, and personalize learning content.
  • Process payments and manage subscriptions.
  • Provide customer support and respond to requests.
  • Communicate important updates, service notices, and—if you opt in—marketing messages.
  • Maintain safety, prevent fraud, and enforce our Terms & Conditions.
  • Comply with applicable laws and regulatory requirements.

6) Legal Basis for Processing

We process personal information where permitted by applicable laws, including as necessary to perform a contract (to provide the Services), based on your consent (for example, certain marketing), to comply with legal obligations, and for legitimate interests such as securing and improving our Services.

7) How We Share Information

  • Service Providers: technology, analytics, payment, and support partners who process information on our behalf under contractual safeguards.
  • Teachers and Tutors: limited learning data necessary to deliver instruction and feedback.
  • Business Transfers: in connection with a merger, acquisition, or asset sale, subject to continued protection of your information.
  • Legal Requirements: when required by law, regulation, or court order, or to protect rights, safety, and security.

We do not sell personal information.

8) International Transfers

Your information may be processed in countries other than your own. Where applicable, we implement safeguards designed to protect your information in accordance with this Policy and applicable laws.

9) Data Retention

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we take reasonable steps to delete or anonymize the data.

10) Data Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

11) Your Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your information where applicable;
  • Object to or restrict certain processing;
  • Withdraw consent where processing is based on consent;
  • Request data portability where technically feasible.

To exercise these rights, please contact us using the details below. We may ask you to verify your identity.

12) Children’s Privacy

Our Services are intended for users who meet the minimum age required by applicable law or who have verifiable parental/guardian consent. If you believe a child has provided personal information without appropriate consent, please contact us and we will take steps to remove the information.

13) Marketing Communications

You can opt out of marketing emails by following the unsubscribe link in those messages. We will still send you non-promotional communications relating to your account or transactions.

14) Third-Party Links

Our Services may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

15) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. Your continued use of the Services after changes become effective signifies your acceptance of the updated Policy.

16) Contact Us

If you have questions or requests regarding this Privacy Policy or our data practices, you can contact us at:

Email: [email protected]